What are telehealth sessions and what do they involve?

Telehealth sessions allow you to make an appointment utilising a technology based service. Her Fearless Heart offers video sessions through video or telephone sessions that you can access from your own home or other convenient location.

Do I require a referral to access this service?

No. As this service does not provide a Medicare rebate, you do not require a referral and can simply book an appointment directly with our counsellor.

Does Her Fearless Heart provide counselling for children?

Yes! Her Fearless Heart is able to see children for telehealth services if they are over the age of 7 and able to engage with counsellor online.

I work full time. Are after hours sessions available?

Yes! Her Fearless Heart provides appointments between 8am – 7pm on weekdays. Saturday morning appointments may also be available – please contact us for more information.

Does Her Fearless Heart provide couples counselling sessions?

While Her Fearless Heart is happy to assist you with any relationship concerns as an individual, we do not currently offer sessions for couples.

Does Her Fearless Heart Bulk Bill?

No. Her Fearless Heart does not bulk bill sessions, however, if you have a concession or healthcare card, you may be eligible for 45-minute, low-cost counselling sessions.

Am I able to claim a Medicare or Private Health Insurance Rebate?

No. At this point in time, Medicare and Private Health Insurance rebates are not available at Her Fearless Heart.

How do I pay?

As we utilise the Halaxy platform for counselling sessions, payments may be handled via a third party using Credit Card details or you will be provided bank details for direct deposit. For reflective supervision sessions, payment can be made via direct deposit at the end of your telehealth session. Please note that payment must be made in full before your next session can proceed.

Is Her Fearless Heart able to see clients through TAC, Workcover, VOCAT, NDIS, DVA ATAPS or EAP?

Her Fearless Heart is not currently able to see clients through third party organisations. NDIS clients may be able to access our service if they are self-managed or plan-managed and have funding under the “Improved Daily Living” category.

Does Her Fearless Heart provide court reports or letters?

Her Fearless Heart is not currently able to provide court reports or letters.

What is the cancellation policy?

If you need to cancel or reschedule your appointment, please provide at least 24hours notice to allow your counsellor sufficient time to book another client into that space. Failure to provide 24hours notice without an adequate reason will result in a cancellation fee.