What are telehealth sessions?
Telehealth sessions allow you to access counselling support using secure video or phone technology. Sessions are offered online or by telephone, meaning you can attend from your home or any place where you feel comfortable and have privacy. Many people find this makes accessing support feel easier and less overwhelming.
Do I need a referral?
No referral is required. As Her Fearless Heart does not currently offer Medicare rebates, you’re welcome to book directly without seeing a GP first.
Do you offer counselling for children?
Yes. Her Fearless Heart is able to work with children aged 10 and over via telehealth, provided they are able to engage comfortably in an online session.
Do you offer couples counselling?
At this stage, Her Fearless Heart does not offer counselling sessions for couples. However, you’re welcome to explore relationship concerns in individual sessions.
Do you bulk bill?
No, Her Fearless Heart does not bulk bill. However, low-cost 45-minute counselling sessions may be available for individuals with a concession or healthcare card.
Can I claim Medicare or private health rebates?
Currently, Medicare and private health insurance rebates are not available for sessions at Her Fearless Heart.
How do payments work?
Counselling sessions are managed through the Halaxy platform. Payments are processed securely via credit card or direct deposit, depending on your preference. For reflective supervision sessions, payment can be made via direct deposit following your session. Please note that payment must be finalised before your next session can take place.
Do you accept referrals from third-party organisations (NDIS, WorkCover, TAC, etc.)?
At this time, Her Fearless Heart is unable to accept referrals through third-party organisations such as TAC, WorkCover, VOCAT, DVA, ATAPS, or EAP.
NDIS clients may be able to access sessions if they are self-managed or plan-managed, with funding under the Improved Daily Living category.
Do you provide court reports or formal letters?
Her Fearless Heart is not currently able to provide court reports or legal letters.
What is the cancellation policy?
If you need to cancel or reschedule your session, please provide at least 24 hours’ notice. This allows the appointment time to be offered to someone else. Cancellations made with less than 24 hours’ notice, without an adequate reason, may incur a cancellation fee.
What if I’m not sure counselling is right for me?
That’s completely okay. Many people arrive unsure – the first session is simply a place to slow down, talk things through, and see if it feels like a good fit. There’s no pressure to commit beyond that.
What if I don’t know what to talk about?
You don’t need to come prepared. It’s okay to start with “I’m not sure where to begin”. We’ll take it from there, at a pace that feels manageable.
Is what I share confidential?
Yes. Sessions are confidential, within the usual legal and ethical limits required of mental health professionals. If you have questions about confidentiality, you’re welcome to ask at any time.
HER FEARLESS HEART 